Natural Paradise Magnolia XL Cat Scratching Tree

Shipping Locations
At this time, ZunoHut ships orders within Germany only. We do not currently offer international shipping.

Estimated Delivery Time

• Handling Time: 1 – 3 business days (Mon – Fri)
• Transit Time: 4 – 6 business days (Mon – Fri)
• Order Cut-Off Time: 5:00 PM (CET)

Free Shipping
All items ship free of charge throughout Germany.

Taxes
We’re pleased to confirm that no additional taxes or fees apply to purchases in our store. The price you see at checkout is the final price you’ll pay—no hidden costs!

Order Tracking
Once your order ships, you’ll receive an email with tracking details so you can follow your package’s progress.

Delays
While we aim for timely deliveries, unexpected factors like weather, holidays, or carrier delays may impact shipping times. If your order is delayed, please contact us so we can help.

Damaged or Lost Packages
If your package arrives damaged or appears lost in transit, contact us within 48 hours of delivery. We’ll work quickly to resolve the issue.

Returns and Exchanges
For returns or exchanges, please refer to our Refund Policy for complete instructions. Note that customers are responsible for return shipping costs unless an item is defective or incorrect.

Incorrect Addresses
Please double-check your shipping address before placing your order. ZunoHut cannot be held responsible for lost or misdelivered packages due to incorrect addresses.

Address Changes
If you need to change your shipping address after placing an order, please contact us immediately. We cannot guarantee address changes once an order has been processed.

Contact Us
Support Hours: Mon – Fri, 9:00 AM – 5:00 PM
Phone: +49 170 1285035
Email: support@zunohut.shop
Address: Hohe Str. 21, 34376 Immenhausen, Germany

Related Pages:

• Privacy Policy
• Refund Policy
• Terms & Conditions
• Payment Policy

ZunoHut 30-Day Money-Back Guarantee

At ZunoHut, we want you—and your cats—to be completely happy. That’s why we offer a 30-day money-back guarantee. If you change your mind about your purchase, we’ll refund your payment or exchange your item under these conditions:

• Items must be unused, unworn, unwashed, and in their original condition.
• Items should be returned in their original packaging.
• A receipt or proof of purchase is required for processing.

Refund Process
Once we receive your returned item, we’ll process your refund within 5 business days, excluding shipping fees, using your original payment method. Timing may vary depending on your bank or card issuer.

Returns Information

• Return Acceptance: We accept returns from customers in Germany.
• How to Return: Products can be returned by mail.
• Return Labels: We provide prepaid labels for defective items. For returns due to change of mind, a label is included in the box.
• Return Period: Returns must be made within 30 days of receiving your order.
• Restocking Fee: We do not charge any restocking fees.
• Return Shipping Costs: Returns are free for defective products. For customer remorse, there’s no additional shipping cost deducted from your refund.

Refund and Exchange Policy

• Many of our items are made to order and are non-returnable unless defective.
• Defective products will be replaced with the same item in the same size.
• Returned products must be in unused condition.
• Please refer to our size guide before placing your order.

Damaged or Faulty Items

If you receive an item that’s faulty, incorrectly described, or different from what you ordered, we’ll resolve the issue by either refunding your purchase or replacing the product. We’ll also provide a prepaid return shipping label.

Faulty items include issues like unraveled seams or holes present before use. Unfortunately, we cannot change addresses or product variants once an order has shipped.

Late or Missing Refunds
If you haven’t seen your refund after a few days, please check with your bank or credit card provider. If you still need help, contact us at support@zunohut.shop.

Shipping
Orders are shipped to the address provided during checkout. Please ensure it’s correct, as any returned parcels due to address errors may incur reshipping costs.

Delivery times vary based on location. While we aim to deliver promptly, we can’t guarantee exact shipping timelines.

Contact Us

Support Hours: Mon – Fri, 9:00 AM – 5:00 PM
Phone: +49 170 1285035
Email: support@zunohut.shop
Address: Hohe Str. 21, 34376 Immenhausen, Germany