- Express delivery and free returns within 30 days
- support@zunohut.shop
- +49 170 1285035
ZunoHut 30-Day Money-Back Guarantee
At ZunoHut, we want you—and your cats—to be completely happy. That’s why we offer a 30-day money-back guarantee. If you change your mind about your purchase, we’ll refund your payment or exchange your item under these conditions:
- Items must be unused, unworn, unwashed, and in their original condition.
- Items should be returned in their original packaging.
- A receipt or proof of purchase is required for processing.
Refund Process
Once we receive your returned item, we’ll process your refund within 5 business days, excluding shipping fees, using your original payment method. Timing may vary depending on your bank or card issuer.
Returns Information
- Return Acceptance: We accept returns from customers in Germany.
- How to Return: Products can be returned by mail.
- Return Labels: We provide prepaid labels for defective items. For returns due to change of mind, a label is included in the box.
- Return Period: Returns must be made within 30 days of receiving your order.
- Restocking Fee: We do not charge any restocking fees.
- Return Shipping Costs: Returns are free for defective products. For customer remorse, there’s no additional shipping cost deducted from your refund.
Refund and Exchange Policy
- Many of our items are made to order and are non-returnable unless defective.
- Defective products will be replaced with the same item in the same size.
- Returned products must be in unused condition.
- Please refer to our size guide before placing your order.
Damaged or Faulty Items
If you receive an item that’s faulty, incorrectly described, or different from what you ordered, we’ll resolve the issue by either refunding your purchase or replacing the product. We’ll also provide a prepaid return shipping label.
Faulty items include issues like unraveled seams or holes present before use. Unfortunately, we cannot change addresses or product variants once an order has shipped.
Late or Missing Refunds
If you haven’t seen your refund after a few days, please check with your bank or credit card provider. If you still need help, contact us at support@zunohut.shop.
Shipping
Orders are shipped to the address provided during checkout. Please ensure it’s correct, as any returned parcels due to address errors may incur reshipping costs.
Delivery times vary based on location. While we aim to deliver promptly, we can’t guarantee exact shipping timelines.
Contact Us
Support Hours: Mon – Fri, 9:00 AM – 5:00 PM
Phone: +49 170 1285035
Email: support@zunohut.shop
Address: Hohe Str. 21, 34376 Immenhausen, Germany